What’s up everyone? That special time is upon us, the holiday gift giving and receiving season. We all know that unless the gift is cash (always the right size and always the right color) we are going to have to return and exchange some products at some point.
This leads us to the topic at hand, how Getzs.com will be handling return / exchanges this year. Here is a brief (and candid) run down of our “Holiday Return and Exchange Policy”.
First and foremost, check this out:
** WE HAVE EXTENDED OUR WINDOW FOR RETURNING AND EXCHANGING PRODUCTS FOR THIS HOLIDAY SEASON **
Any order placed between October 1st, 2007 and the end of the December 2007 can be returned or exchanged until January 20th, 2008.
Secondly, unfortunately we do not cover the cost of shipping a products back to us. You are responsible for any shipping charges incurred when returning a product or exchanging a product.
Now that you know that important information, read on…
– Returns –
Returns are never a problem, please fill out the return / exchange form with as much information as you can. Your name, phone number, and order number are essential. Please note that returns will be refunded to the credit card used for the initial purchase. So if your sister buys you a Carhartt jacket and you decide you don’t want it, the funds are going back to sis’s credit card. Not only is that our policy but it is that of our Merchant Service payment processor as well. We apologize for any inconvenience, but it is out of our hands. Also note that refunds do take up to 4 business days (after we receive your return) to reflect on your credit card or banking statement.
If you would like, by request only, we can issue you a Getzs.com gift certificate for the refund amount if you wish to use the funds to shop with us in the future. Please include your email address in the return information so we can issue you the gift certificate code.
As always, it is our discretion to reject any return that we deem unsellable. So if you send us back something that your cat slept on for a week, someone smoked a pack of cigarettes around, or you wore to work, we are going to reject it. We respect you, we don’t send you used stuff when you purchase it, please respect us in return.
– Exchanges –
We like exchanges. Again, please fill out the return/exchange form to the best of your ability (your name, phone number, and order number are the essentials). Also let us know what you would like done, do you need a smaller size, different color, different product? Please be specific. There are two things I want to throw on the table about exchanges. Especially after the holiday rush, some products may be either out of stock for a period of time, or sold out entirely. If that happens to a product you would like to exchange to, we will contact you immediately.
Here is the other thing. The powers that be require us to charge $6.95 to cover reshipping the exchange back to you. Please remember that unless accompanied with a check or money order (please don’t send cash), the $6.95 will be charged to the card used for initial purchase, so Aunt Judy might wonder why she received a $6.95 charge from us, and that is the reason. Please allow up to 4 business days for an exchange to be re-shipped out.
As always, it is our discretion to reject any exchange that we deem unsellable. So if you send us back something that your cat slept on for a week, someone smoked a pack of cigarettes around, or you wore to work, we are going to reject it. We respect you, we don’t send you used stuff when you purchase it, please respect us in return.
– Mistakes –
I am not saying we make alot of mistakes, in fact, you would be surprised if you saw this place, that we don’t make more they we really do. I think our error rate last year was less than 1% of total shipments. If you have received an incorrect item or package, please let us know immediately. Call us at 1.800.746.7438 and we will take the necessary steps to make it right. We will cover all shipping charges to make your order correct, including arranging for a shipping carrier to get the incorrect merchandise from you.
Sometimes we ship items in separate packages and those packages do not arrive on the same day. If you are missing part of your order, please let us know, chances are good that they are on the way in a separate box or bag.
– Lost Return/Exchange Forms –
It’s going to happen, no big deal. Please visit http://www.getzs.com/returnform.pdf to print a new one. Please make sure you use this form, it really speeds up the process of a return or an exchange.
We hope that this information helps make your life a little easier this holiday season. We truly appreciate your business and we will do whatever we can (within reason) to make sure your shopping experience has been an excellent one. From all of us, to all of you and yours, Happy Holidays….
Hello all, Nathan Pond here. Getz’s has a lot to offer individual customers as well as companies/corporations which I wanted to write a little about. We offer large quantity discounts for those of you who are looking to outfit your company employee’s or client’s with apparel from Getz’s. This is a great way to get a lasting marketing effect your company logo will give you with embroidery or screen printing on any of our products. Either way we offer a great way to express your gratitude to your employee’s by placing them in apparel representing your logo for a great job done or just to say thanks for working hard and safe.
For more information on Embroidery, screen printing, and large quantity orders call me directly. 1.800.746.7438 ext 130